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OUR-STORY-PICTURE

We understand that until you use our candles you may not know whether or not your expectations would be met. That is why we offer you a simple, no-hassle, replacement or 30-day money-back guarantee in the unlikely event you are not satisfied with your purchase – for any reason whatsoever. Here are our simple refund terms:

  1. If you purchased it from a store or on-line retailer you must email us a copy of your receipt showing date purchased, or, if you purchased it from any of our websites please provide the order number.

  2. In your email you must provide us with your honest reason for your dissatisfaction and/or your constructive criticism.  We will forward your comments to Karma-Candles to help them improve their product(s),

  3. Whichever option is more convenient to you, we will provide you with a prepaid shipping label or reimburse you for the return postage to have you make the required return.

Upon receipt of the above information and return we will replace your purchase or, mail you a check for the total amount of your purchase. Simple enough guarantee? We hope you agree!

Humane Animal Treatment Charity, Inc,

20604 NW 250th Street

High Springs, FL 32643

Phone: 386-454-0001 (9am to 5pm)

Email: refund@karma-candles.com

 

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